Winter Collection
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Frequently Asked Questions (FAQ)

Can I track my order ?


Once your order has been shipped, you’ll receive an email with your personal Track & Trace code. Simply enter this code on our ‘Track Your Order’ page to follow your delivery in real-time.

How long will it take to receive my order?

We carefully process your order within 1–3 business days. Once dispatched, expect delivery within 5–7 business days.

Stay in the loop every step of the way with your personal tracking link or by visiting our dedicated ‘Track Your Order’ page.

Which payment options can I use?


We offer over 35 secure payment options to suit your needs, including Mastercard, Visa, American Express, PayPal, Apple Pay, Klarna, Bankcontact, and various local methods — all designed for your convenience and peace of mind.

How do I use a discount code?

Enter your discount code at checkout in the “Discount code” box and click “Apply.” The discount will be automatically deducted from your total.